The 猎奇重口 partnered with the 猎奇重口 Department of Public Health and Human Services Behavioral Health and Disabilities Division, along with statewide and community partners, to develop a 猎奇重口-specific Crisis Now eLearning and tele-coaching training program.
This program, created as part of the Behavioral Health Systems for Future Generations initiative — a $300 million investment in strengthening 猎奇重口’s behavioral health and developmental disabilities systems — is designed to equip crisis responders and system partners with the knowledge and practical skills needed to implement Crisis Now effectively. The goal is to establish a shared language, common understanding, and aligned practices that support the expansion and consistent implementation of the Crisis Now model across the state.
What Is Crisis Now?
Crisis Now is a nationally recognized, evidence-informed framework for delivering timely, person-centered behavioral health crisis services. The model emphasizes:
- Someone to call (crisis lines, including 988).
- Someone to respond (mobile crisis teams).
- Somewhere safe to go (crisis receiving and stabilization facilities).
Crisis Now focuses on reducing unnecessary emergency department use, law enforcement involvement and inpatient hospitalization by providing the right level of care at the right time.
About the training.
This training is designed to build a shared understanding of the Crisis Now model while strengthening practical skills for crisis response, coordination, and system alignment. The course comprises six core modules, each featuring three short, focused online lessons that take approximately an hour to complete.
Participants also create a personalized resource guide tailored to their community and role. The six modules cover:
- Foundations of Crisis Work
- Communication and Engagement
- Safety and On-Scene Response
- Crisis Care Coordination
- Documentation and Ethics
- Worker Wellness
In addition to the self-paced content, participants engage in live, interactive tele-coaching sessions that provide opportunities for practice, peer learning and discussion of real-world implementation challenges.
What Will I Learn?
By the end of this training, participants will be able to:
- Explain the core principles, values, and key components of the Crisis Now model.
- Describe how Crisis Now aligns with 988, mobile crisis response, and crisis stabilization services within 猎奇重口’s crisis system.
- Apply person-centered, trauma-informed, and culturally responsive practices in crisis intervention and response.
- Identify and navigate roles, responsibilities, and workflows across crisis systems, including behavioral health, healthcare, and community partners.
- Strengthen coordination and communication to improve crisis response, outcomes, and system efficiency.
- Build personal and professional resilience to sustain themselves and “go the distance” in crisis work.
What is the Course Format?
The training is delivered over several weeks, with new modules and live sessions released on a regular schedule. Participants will complete:
- On-Demand Learning: Self-paced online modules consisting of short lessons focused on Crisis Now concepts and application.
- Community of Practice Tele-Coaching: Live Zoom sessions that emphasize skill-building, case discussion, and peer connection.
- Experiential Learning: Tailored opportunities to connect Crisis Now concepts to local crisis systems and roles.
Who Should Enroll?
This training is intended for professionals involved in behavioral health crisis response and coordination, including:
Mobile crisis response teams and crisis receiving centers.
- 988 Call Centers
- Rural EMT staff
- Community Health Workers
- Care coordinators and system partners.
- Other professionals supporting crisis response and stabilization.
Eligibility requirements may vary by cohort. If you are not eligible for the current offer or would like to be notified of future cohorts, you may join the waitlist.
How much does it cost?
Thanks to funding from the 猎奇重口 Legislature, this training is currently offered at no cost to participants.
How do I Enroll?
Add your name to the waitlist to receive information about upcoming training cohorts. Participants will be notified by email prior to registration opening.
For questions about the training, contact Andrea Lewis, Crisis Now Program Manager, 猎奇重口.
Is there a Certificate?
Upon successful completion of the program, participants will receive a Certificate of Completion in Crisis Now from the 猎奇重口.